Professional Profile
Shannon Knight is a customer experience, client services, communications, and training professional with more than a decade of experience supporting people through complex and often high-emotion situations.
Her professional background spans healthcare communications, client support, issue resolution, business ownership, nonprofit communications, corporate leadership, writing, coaching, and public speaking.
Known for a calm and reassuring presence, Shannon is particularly effective when situations require careful listening, clear communication, sound judgment, and the ability to build trust quickly. She has extensive experience reducing tension, explaining complex information in understandable terms, and helping people move from uncertainty toward practical next steps and resolution.
Professional Strengths
Customer Experience & Client Services
Experienced in supporting individuals from first contact through ongoing follow-up, including relationship management, documentation, communication, scheduling, coordination, and maintaining a professional and reassuring client experience.
Issue Resolution & De-escalation
Experienced in naturally high-stress and emotionally sensitive environments where patience, reassurance, active listening, sound judgment, and clear communication are essential to reducing tension and moving toward resolution.
Professional Communications
Experienced in client correspondence, educational materials, guides, forms, website content, program information, follow-up resources, and long-form written communications designed to make complex information clear and understandable.
Corporate Presentations
An experienced speaker and presenter who can learn an organization's message, services, programs, or training material and communicate that information clearly and confidently to clients, employees, groups, and broader audiences.
Team Management & Coordination
Background in team supervision, training, scheduling, communication workflows, service standards, client coordination, and cross-department communication with an emphasis on accountability and follow-through.
Remote Operations
More than a decade of experience working independently in remote environments requiring organization, communication, careful documentation, professional judgment, accountability, and consistent follow-through.
Professional Experience
Patient Specialist & Communications
Serves as a primary point of contact for international patients and families navigating complex healthcare decisions. Responsibilities include communication, documentation, scheduling, follow-up, logistics, issue resolution, and coordination with physicians, leadership, and multiple departments. Much of this work involves naturally stressful and emotional circumstances requiring reassurance, de-escalation, careful listening, and the ability to explain complicated information clearly.
Cancer Coach for Women
Built and operates a successful remote coaching and education business supporting women navigating cancer and major life transitions. Work includes individualized support, client relationship management, scheduling, program development, educational materials, documentation, presentations, communication, and long-term follow-up.
Director of Communications
Leads public-facing communications, educational information, website content, outreach materials, donor communications, applicant messaging, and written resources involving sensitive personal, financial, and healthcare circumstances.
Writing, Speaking & Presentation
Shannon is also a published author and experienced speaker. Her work has included books, journals, educational resources, presentations, facilitated discussions, podcast interviews, media conversations, website content, and long-form written communications.
Whether communicating with one person or presenting to a larger audience, her focus remains the same: understand what needs to be communicated, understand the audience receiving it, and deliver the message with clarity, warmth, professionalism, and purpose.
Corporate Leadership Foundation
Victoria's Secret / The Limited Corporation
Shannon's earlier career includes 13 years of corporate retail leadership experience encompassing team supervision, hiring, training, scheduling, customer service, sales operations, performance expectations, customer retention, and in-person issue resolution. That experience established a strong foundation in leadership, accountability, customer experience, service standards, and team performance.
Areas of Experience
• Public Speaking • High-Emotion De-escalation •
Connect With Shannon
For professional inquiries, presentations, collaborations, or additional information, you're welcome to connect directly.